Respect
Once you become a client at Beresford Vet Clinic PC, your family and pet become part of our family and we strive to provide the best possible care we can within our means. We ask that our staff treat you with respect and compassion, and as such, we ask for respect in return. Aggressive, offensive, or threatening behavior will not be tolerated, and clients behaving in such manner are subject to termination with no future services.
Vaccine Requirements
Our clinic requires all canine and feline patients to be up to date with rabies vaccination if 6 months of age or older, based on staff and animal safety, and in accordance with the City of Beresford ordinances. Clients that decline to have patients vaccinated for rabies if deemed clinically healthy may be subject to termination.
Appointments
Our clinic operates as an appointment-only service, with the potential for drop-off appointments pending schedule and staff availability. Drop-off appointments are evaluated between our scheduled appointments and may be offered due to limited appointment availability, need for ongoing monitoring/testing, or due to severely of the potential condition.
Emergency/Walk-In Visits
Whenever possible, we see our patients by appointment only. Availability for emergency and walk-in visits is subject to our daily schedule and staffing available, and there is no guarantee that your pet will be able to be seen if not coordinated with the clinic appropriately ahead of time. Our doctors reserve the right to charge an emergency fee or walk-in charge as they see fit for patients that are brought in without prior approval by the clinic.
Our clinic charges an emergency fee for all visits outside of normal operating hours. This fee does NOT include any additional services provided during that visit and is solely the charge for the exam itself.
New Clients
New clients may be required to provide a deposit fee prior to their appointment. The deposit goes directly towards services provided and any remaining balance remains on the client account for future visits. This is a non-refundable deposit.
No-Show and late Appointments
We ask that you communicate with us prior to appointment time if you plan to be delayed or need to reschedule. No call/no show appointments will be documented in the client’s account, and future appointments may be subject to an additional fee or pre-pay if necessary.
If you are more than 10 minutes late to your scheduled appointment, our clinic reserves the right to reschedule your appointment to the next available time.
Heartworm Prevention
Any patient 7 months or older are required to have a negative heartworm test prior to prescribing or administering any heartworm preventative. Patients will be required to have a yearly heartworm test for continuation of heartworm preventative, per guidelines of the American Heartworm Society.
Valid Veterinary-Client-Patient-Relationship (VCPR)
All clients and patients will be required to have a current working relationship with our veterinary staff in order to receive prescription products. Examination of patients must have occurred within a one year period to provide prescription items. Any clients/patients that fall outside this timeframe will be asked to have an examination performed prior to dispensing medications or prescriptions.
Boarding
See boarding page.